Making complicated things readable.

Embedded with the Maryland Department of Health (via Innosoft) as a technical writer on Medicaid-side programs — and the programs were not small. The Non-Emergency Medical Transportation (NEMT) re-procurement put Maryland's statewide Medicaid transportation service — roughly $50M a year, nearly a million trips annually — out to bid as a single award running up to seven years: a contract vehicle in the $350M class over its full term. James developmentally edited the 653-page RFP through issuance on eMMA, resolving open questions across program, legal, and engineering reviewers. On MD THINK — Maryland's $200M+ shared cloud platform for human services — he wrote the Statements of Work that put three case-management modules under signed agreement: Children's Medical Services, Breast & Cervical Cancer Diagnosis and Treatment, and the Kidney Disease Program, each turning engineering drafts into structured, signable agreements with defined deliverables, service-level commitments, and Section 508-aware documentation standards. Also on the desk: a draft RFP for the Medicaid EDI third-party systems contract and program planning documents for the NEMT transition. The deliverables themselves are government work product and stay archived with the client — that is how this work is done — but the public record below shows the programs, and full writing samples are available on request.

Role: Technical Writer, Documentation Lead|Tools: RFP Development, Statements of Work, Developmental Editing, Section 508, eMMA, Public Trust

→ Procurement documents that shipped — issued on eMMA, signed by the agency. Samples available on request.

Wrote and managed proposals and accounts — translating client requirements into scoped, persuasive deliverables and keeping multi-stakeholder relationships moving. The discipline behind every successful bid: clarity, structure, and follow-through.

Role: Proposal Writer, Account Manager|Tools: Proposal Development, Requirements Capture, Client Management

Contributed articles for The Motley Fool, translating financial and business topics into clear, engaging writing for a broad investing audience. Early proof of the core technical-writing skill: making complex things understandable.

Role: Author, Researcher|Tools: Editorial Writing, Financial Research, Audience-aware Voice

A SXSW internship turned into paid contract research for AARP's innovation programs: systematically mapping the startup ecosystems of twelve U.S. metros — Boston/Cambridge (priority, and the deepest pass), New York, Washington D.C., Los Angeles, Houston, New Orleans, Miami, Kansas City, St. Louis, Raleigh, Madison, and Omaha. Each metro was catalogued across a twelve-category taxonomy — incubators, accelerators, university entrepreneurship departments (MIT and Harvard included), startup events, trade associations and tech councils, user groups, meetups and news outlets, service providers, local influencers and competitions, VC and angel groups, government organizations, and chambers — with per-organization records: name, site, phone, email, contact, title, city. Delivered as working spreadsheets plus formatted Word reports, through multiple client revision rounds.

Role: Contract Researcher, Data Wrangler, Report Writer|Tools: Desk Research, Contact Sourcing, Spreadsheet Systems, Formatted Reporting

→ The kind of unglamorous, exhaustive research that innovation programs actually run on. Today this is exactly the work you'd hand to AI — and James would know: he became the person clients hire to do precisely that.